Data Privacy Policy

Data Controller Information

DataTrixa Ltd is the data controller responsible for your personal data. We are a company registered in Cyprus with registration number HE976425, located at Spyrou Kyprianou Street 112, Limassol, 3013, Limassol District, Cyprus.

For any questions about this privacy policy or your personal data, please contact us at privacy@datatrixa.pro or call us at +357 25227557.

Data We Collect

We collect personal data that you provide to us directly and information that is automatically collected when you use our website. The data we collect includes:

Information You Provide

• Contact information such as name, email address, phone number, and company details when you submit enquiry forms or contact us
• Communication preferences and consent settings
• Any other information you choose to provide when communicating with us

Automatically Collected Information

• Technical information including IP address, browser type, operating system, and device information
• Website usage data such as pages visited, time spent on pages, and navigation patterns
• Cookie data and similar tracking technologies as described in our cookie policy

How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate business interests and with your consent where required:

• To respond to your enquiries and provide customer support
• To deliver our digital operations reporting services and solutions
• To communicate with you about our services, updates, and relevant business information
• To improve our website functionality and user experience
• To comply with legal obligations and regulatory requirements
• To protect our business interests and prevent fraud or misuse of our services

We process your personal data based on the following legal grounds under GDPR:

• Consent: When you have given clear consent for us to process your personal data for specific purposes
• Legitimate interests: For business operations, service improvement, and communication purposes
• Contractual necessity: To fulfil our obligations under service agreements
• Legal compliance: To meet regulatory and legal requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our comprehensive cookie policy.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• With trusted service providers who assist us in operating our website and delivering our services, under strict confidentiality agreements
• When required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of our users or the public
• In connection with a business transfer, merger, or acquisition, subject to appropriate data protection safeguards

Any third-party service providers we work with are required to maintain appropriate security measures and use your data only for the purposes we specify.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our data retention periods are:

• Contact form submissions and enquiries: 3 years from last contact
• Website analytics data: 26 months from collection
• Cookie consent records: 12 months from consent or withdrawal
• Client service data: Duration of service agreement plus 7 years for legal compliance

After the retention period expires, we securely delete or anonymise your personal data in accordance with our data protection procedures.

Your Rights

Under the General Data Protection Regulation (GDPR) and UK data protection laws, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Request transfer of your data in a structured format
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at privacy@datatrixa.pro. We will respond to your request within one month, unless the request is complex, in which case we may extend this period by up to two additional months.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Staff training on data protection and security practices
• Incident response and breach notification procedures

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes

Children's Privacy

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

We encourage you to review this privacy policy periodically to stay informed about how we protect your personal data.

Contact Information

If you have any questions, concerns, or complaints about this privacy policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Cyprus Data Protection Commissioner if you believe we have not handled your personal data appropriately.